ECRM and Touch Points Assignment Example | Topics and Well Written Essays - 250 words

ECRM and Touch Points - Assignment Example The first strategy component must be operational to help in sharing of information. It implies business operations also run efficiently. Second, maintenance of long-term relationships with clients requires an analytical strategy (Kincaid, 2003). Third, entails collaborative efforts that boost communication technology in various departments especially when dealing with other business partners in inter-organizational settings. However, there are also collections methods that are integral when streamlining the business using the eCRM and touch points methodologies. The first involves observation of customer-focused culture within and without the organization. It helps in understanding their tastes and preferences (Parvatiyar & Shainesh, 2001). Second, an adoption of satisfaction benchmarks that evaluates the clients’ suggestions and complaints in terms of service offered. Another collection method encompasses putting recommendation questions that assess the aspects of buying and selling. It, therefore, is imperative to consider company needs as part of CRM systems that help in estimating the customer strategy (Sagadevan, 2003). This is because it streamlines the company budget through provision of CRM solutions that include broadening the sales to enhance flexibility. Overall, customer-centered services remain the most important part of customization and product configuration in the use of information technology

Islamic banking concepts Research Proposal Example | Topics and Well Written Essays - 1500 words

Islamic banking concepts - Research Proposal Example The paper tells that Islamic banking focuses on the profit and risk concept than the interest alone as it is in the traditional banking for the calculation of returns. In the Islamic the risk of the individual sharing the financial resources is similar to banking borrower’s risk. The returns are also calculated in the similar manner. It is based on Shariah laws where in honesty and trust is the basic foundation of such approach. It is assumed that everyone from investor to borrower would be honest regarding their work and financial aspects. However it is borrower’s challenge to run the business and making it profitable. Hoq et al explain that the level of trust in the context of Malaysian Banks were determined by the basic belief of Muslim and non-Muslim customers on the bank for fulfilling its promises and obligations. â€Å"In this sense, when Islamic banks are operated on the basis of Islamic Shariah, trust becomes even more important dimension in gaining the custom ers than trust in the conventional banks.† Nevertheless, ‘Reba’ or Interest is forbidden under Islamic laws†. This changes the overall banking process very different from the conventional banking. Looking from the conventional banking approaches, Islamic banking and its product may sound complex. The overall development of products, designing, training manpower for the product management, business compliances, human resource and overall administration is much different from the conventional banking.